Tutorial and How To Videos - Proactive Customer Support 2018

Proactive Customer Support 2018
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Tutorial and How To Videos

More videos on the way.  Meanwhile you can watch the videos below.

* Note you can import User data (username, password) just like you can customer.  However, if you do this I recommend not importing a password, but instead have a blank field in that column.  If you import passwords they will not be encrypted.  If however you leave the initial password blank or empty and check the box for the user to reset their password at first login the password they select will be encrypted.  You can also Generate an initial password to send the user and this will be encrypted by Proactive Customer Support 2018.  Also, importing users will not automatically assign them to a role.  Before they can login you need to assign a role, like Customer, to the user.  Using the Link button to associate a user with a role.  

Below gives you an idea of what an encrpted password look like.


ABOUT PROACTIVE CUSTOMER SUPPORT
Affordable customer support
THE DEVELOPER
Dennis Bagott  developing Solutions.
PROACTIVE CUSTOMER SUPPORT
OUR MISSION
Developing Affordable Software
Feature Rich but Easy to Use
Copyright 2018 Dennis Baggott
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