Email sending capability.  Unless you are using a hosted edition of Proactive Customer Support you will need to have your own email account to use in sending of email messages and need to update the web.config file with your mail server information.  Rich Text Format is now available for FAQs, and the Request Details and Request Resolution fields.

Mapping of Customer information is included - you will need to have your own Google Map API Key and enter this in the Web.config file.  

Proactive Customer Support 2020 uses the Microsoft ASP .net Membership system.

Dozens of Themes are available.