The Request Category is the top level of Request Classification. When adding or editing Request Types the Category is looked up from this list. When adding a new Request - either yourself or a customer, will not see the Category. Instead, when a Request Type is entered the Category is looked up behind the scenes from this table.
The Category Lookup Table is shown below. Double click on a Category Name to edit the Category or click the + button to add a new Category
The next screen shows the web page used to add a new Category.
The Category Name is required and must be uniqu.