Proactive Customer Support 2018 is an affordable customer support tool that is affordable, but full featured. There are no per user costs for either the desktop or the browser based application. Once you decide to purchase a site license (both affordable and perpetual) you do not keep paying to use the program. Although technical support is free to licensed users, support is limited to email. Often I will create a tutorial to help answer questions or provide "how to" type tutorials in reponse to emails, however, if I post the videos on the web site for others to see they will not give away your name or your customers name. Often these videos are too large to easily email so posting on a public or private URL on this web site will be most efficient.